01923 442 956

Customer Testimonials

 

"Received with thanks just what I wanted "

 David Jarnell

 

"How wonderful to find a supplier of pure cotton Italian socks. A major national well known group of hundreds of shops stopped selling pure Italian socks and the one from Birtchnells are even better"
 
Thomas H J Gough
 
 
"I had been shopping at Birtchnells off and on since the early 1950s when my mother bought us school socks !  I was devastated when the building collapsed but delighted to find an internet service with free delivery in Berkhamsted.  I have been wearing Oakman trousers for many years and they are as good as ever"
 
Colin Garrett
 
 
"I am happy to recommend the service provided by Birtchnells through their new website which I tried for the first time a couple of months ago.
As a long standing customer of their Princes Risborough store I was sad to see it closed down. The store was always well stocked with not only good offers but an excellent quality range including main brands such as Wrangler and Sloggi.
I was delighted to find that all was still available, and at competitive prices through the new web site. When I ordered the response was second to none - a 'phone call the next day confirmed my requirements were in stock and a personal delivery of the full order to my home doorway within 48 hours !
Well done Birtchnells you have set an excellent standard on your new online service and I look forward to placing my next order and receiving the same excellent service"
 
Keith smith
 
 
"Fast efficient service through an easy-to-use web site offering the same value for money quality menswear we used to find in Birtchnells shop at Princes Risborough but without the problem of parking" - David Powell
 
"I was very pleased with the prompt service I received when ordering from your website. The items ordered were sent by return and the quality of the goods were excellent. I would have no hesitation in using Birtchnells Menswear again"
 
 Angela Hare
 
     

 

"We have been very pleased  with our shopping experience with Birtchnells over the past year and cannot speak too highly of the company..  At all times the customer service is of the highest standard, both in dealings on the phone, email and in person.  The items we ordered have been of excellent quality and are always delivered speedily, sometimes by hand"
"We really have been delighted with everything you have done for us"
 
 Irene and Alan Ward
 
 

 

"I am delighted to provide a testimonial.  Everyone in Berkhamsted was very sorry when the shop closed down and customers were obliged to go elsewhere, often some distance, which was a pain.  None of the men I know enjoy shopping trips.  It was a great relief when the web shop opened.  I recently bought 4 pairs of trousers and a couple of pairs of jeans which you kindly brought round to the house.  I like the Club of Comfort range of trousers.  Their cut really suits my shape.  I look forward to you increasing your range of clothes so I will never need to go on shopping expeditions again! Good luck for the future"

Roger Clampitt

 

"Was glad to discover Birtchnells was online after the closure of the Princes Risborough shop. Bought a pair of brushed cotton pyjamas for my husband in April. Service was really helpful and the pyjamas arrived very speedily. Very satisfied with the product, although a slightly more generous cut in the pyjama bottoms would be appreciated. I'd like to see some more designs for brushed cotton nightshirts, as I like wearing them in winter and would appreciate a range" 

Jane Campbell

 

 

"Having left it rather late to organise a sweater for my husband's Christmas present, the service I received from Birtchnells was brilliant.  A personal delivery within 24 hours and the sweater of the usual Hawick of Scotland quality.  Good to find a relatively local product, rather than one sourced in the far East as seems to be the case with many things sold in this country".
 
The only problem might be that everyone will be wanting 24 hour personal delivery!
 
Good luck and may your business flourish in 2012.

Pauline Renwick

 

 

"I found the website easy to navigate and ordering very easy.  I was in such a hurry to order ahead of Christmas I didn't check my emails which contained a discount code for new customers 5% off for 1st order - after registering/signing in: so I missed that however the discount was immediately refunded to my card when I emailed to say it hadn't been applied at time of ordering.  I received the item in just a couple of days (free standard delivery), the packaging was neat and nicely presented"

Best regards
 
Tricia Pond
 
 
 

 

"Just a note to say that I was delighted with the service and goods received from Birtchnells.  The site was easy to navigate, ordering was straightforward and delivery was prompt with goods neatly packaged.  A very efficient service all round- Thank you for making shopping on line so rewarding."
 
Pat Stiven
 
 
 
 

"I am very pleased to give testimony to the continuing service which Birtchnells gives to those of us who have shopped with them over the years.Orders have been dealt with promptly, including any necessary alterations to garments, and the speed of deliveries is second to none. All this is carried out with friendly courtesy which has always been the hallmark of Birtchnells".

Stuart Downhill

 

 

"This was the first time that I had used the on-line service since the infamous building collapse. I was very happy with the product and quick local delivery"

Steven Slater

 

 

"Very pleased with the Somax nightshirt and the service from Birtchnells.  The website was easy to use and the product arrived promptly so full marks."
 
JP, Somerset
 
 
 
"Thank you for delivering my recent orders.The quality of the clothing was superb with excellent prompt and personal service.  The website was very good and easy to follow. I would have no hesitation in recommending you to all my friends".
 
Kind regards
 
Richard Hayward
 
 
 

 

I have placed a couple of orders with Birtchnells and not only have my purchases been of  excellent  quality and value but the service I have received
has been amazing.....delivery by hand within 24 hours !
 
 Gillian Greenlees
 
 
Was most impressed with your website - full of information and very easy to use.  Delivery of the goods ordered was made within 48 hours. This was my first order, but I shall certainly use Birtchnells again.
Kind regards,
Brian Norris
 
 
I had browsed quite a lot of websites looking for a summer jacket, unsuccessfully, when I stumbled over yours. I ended up ordering a Brooke Taverner jacket which was perfect.
It took less than a week to arrive. Great service, I will definitely use again.
Regards,

Wayne Stainthorpe
 
 
Dear Tony,

Thank you for the 3 piece suit and other items I bought from you recently.

When we first met I wasn't entirely sure that I would be able to use your services because belive it or not I'm a bit of a Luddite when it comes to buying clothes. I still like to go to the shops rather than buying on-line.

However, when you said that you would also bring the items of clothing we were interested in to our homes or places of work for us to see and try on, I thought, now that's a pretty good idea.

So that's what I did. I told you what I was after and you brought some examples to my home where I tried them on and immediately liked  them because you had clearly listened to what I was after.

It may take a while for some but given time, I am sure that members of the Premiere and our contacts will use and like the service that you offer and I for one will certainly mention your name to my friends and family in the future.

Tony De Angelis (BNI)

Active Image Web Solutions

 

 

My parcel reached home safely and your advice has been precious about the real size of the Wrangler polo shirt.

Dealing with you has been very easy and I hope to come back as soon as possible.

Alan

 

 

I have bought two Brook Taverner jackets and a sweater recently and I must say that the service has been superb and the quality of the clothes excellent.
I shall definitely be buying more from you in the future. Keep up the good work.

Regards,
Wayne stainthorpe

 

 

 

Both the service and the prices were excellent, and the website clear and easy to use.  I recommend Birtchnells and would definitely use them again.

R.S

 

  I received the shirt today (Wed) and am delighted with the shade and fit. Once again many thanks for your help.

  Best Regards

  Robert Jordan.

 

 

This really is just to say how impressive your service is and my order arrived promptly, despite only within 48 hours ordering online. I shall have no hesitation in re-ordering from you or indeed recommending you to other people.

 

Wilkin Wilhelm

 

I would just like to thankyou for your service that you carried out for me a few weeks ago.

I was in a panic and needed some summer shirts and outfits for my holiday, I didn't have much time so I spoke to Tony, I gave him my brief and arranged a visit.

Tony arrived with what seemed like 50 boxes of shirts, each in one in multiple sizes and styles.This made choosing vert easy, I chose a number of items, tried the corrcet size on made my decision.

Tony's service where he comes to your house is a great idea, I was on a tight schedule and this saved me a lot of time and effort and was of great benefit to me.

I would have no hesitation in recommending Tony Clark and Birtchnells to friends/family/customers.

 

 

Richard Zander (BNI)

IT services & Consultancy

 

Dear Tony

My family and friends affectionatley call me WEDGE as I am triangular in shape.

Being the shape I am makes buying clothes to fit and look good a nightmare.

When I told my wife about the advice and tailoring service you provide she insisted I should seek your assistance.

Following a brief consultation with you on my likes and dislikes you were able to source and supply me with clothes that were both comfortable and stylish at a competitive price.

Your service was very professional and the quality of your product are excellent.

I will have no hesitation requesting your service in the future and will be happy to recommend you to others.

 

Julian Sheldrake

Q. Furniture

 

As a customer of Birtchnells for many years, in their shop in Princes Risborough, I was use to first class service and products. When the shop closed I was very sorry as it would be difficult to find a replacement. Fortunately they started an on-line service selling all the cloths they had before. I have used this service and have found it to be to their usual high standard, even to the point of being able to try the garment before purchase. This was possible as it was delivered to my door by the "shop" owner."
 
I would thoroughly recommend their service and products to all who are interested in quality products at reasonable prices and a first class service.
 
 
Best wishes.
 
Geoff Young  
 

 

 

Ref Invoice 10285
 
What fantastic service !!!   Guasch pyjamas received within 24 hours of placing order. Many thanks.
 
Best wishes
 
Tony Powell
 
 
 
 
I am writing to thank you for the service you provided to me a short while ago when I purchased 2 new suits.It is clear that you have a large amount of experience as you are able to provide a number of suggestions as to the make and style, nothing was to much trouble and you undertook the minor alterations efficiently and professionally: at all times throughout the transaction you offered to deliver the suits to me if this would of been of assistance.
 
Providing the service of attending upon the customer thereby removing the time and aggravation going to a shop was of a particular benefit.
 
I will have no hesitation in recommending you to my friends and clients and I look forward to dealing with you again in the future.
 
Best Wishes
 
G.Reynolds

 

Solicitor

 

We recently approached you as our sons required new suits and shirts for their grandads funeral.Apart from your professionalism as a tailor your compassion to our situation was remarkable.

The time scal you had to work to was met earlier than expected, and in a stressful time for us you lifted the pressure and that alone enabled us to concentrate on the rest of our preparation.

I would have no hesitation in recommending you to other people or business that require your services in the future.

Yours Sincerely

Frances Carpenter & Barry Carpenter

B.C Electrical

Watford

 

 

I ordered a Simpson & Ruxton sydney standard collar dress shirt from the store and requested next day delivery. Tony kindly emailed me back promptly to inform me that due to a long weekend and bank holiday my order might not arrive for a few days after the expected date and he kindly reimbursed me for the next day delivery cost which was a fair and kind gesture. When my shirt arrived I couldn't have been happier with it, a perfect fit and of great quality. Exactly what I was looking for. I will be using the store many times again and have recommended it to friends and family. Great service with a personal touch"
 
 Bobby Cooper, Aberdeen.
 
 
 
 
I discovered your website when visiting your shop in Princes Risborough only to discover that it had closed. Luckily for me you had placed a notice in your window giving the name of your website.
I find the website easy to negotiate, adequately informative, with good visuals.
 
I have telephoned on several occasions and have always received a good helpful response to my questions and find that the items I order arrive really quickly.
I am very grateful for this as I tend to leave ordering until the last minute.
 
 
Kind regards
 
Jane Campbell
 
 
 
 
I found Birtchnells through a web search for products.  I very happy with how easy the site was to navigate.  The order arrived promptly and beautifully presented.
I was very pleased with the things and have bookmarked the page for future use.
 
Kind regards,
 
Gerry Coll
 
 
 
Hi Tony
 
I used to use your shop in Berkhamsted.  I found Birtchnells online to be a very professional service backed up with great help and advice and I would not hesitate to recommend it!
 
Kind Regards
 
Tim Morgan
Classic Tattoo 
 
 
 
 
My wife recently came to the conclusion that I had no fashion sense whatsoever and as a result most of my clothes weren't very nice, and were now also quite old and pretty worn out.
She also pointed out that the two suits I own don't fit very well and between them have covered every meeting, wedding and funeral I have been to for the last 5 years.
 
I can't stand shopping, so normally this would result in a half hour search through the next website, followed by a torturous evening trying everything on then returning all the stuff I had vainly ordered too small.
Instead I called on Tony, who delivered me a massive range of shirts and measured me up for a new suit. I picked the shirts I wanted and following a couple of very quick and easy trips to my house and office, Tony had measured me up, arranged alterations and delivered the finished products.
 
The Process was very quick and easy and backed up by the home visits as well as all of the options you can view on the website, provides a shopping experience that ticks all the boxes for someone who like me doesn't have the time or desire to go to the high street shops.
 
I would highly recommend Tony to any and all men who need clothes, hate shopping and like great customer service, as well as very reasonable prices.
 
 
Tom Arnold
Currency Index
Rickmansworth
 
 
 
I hate buying clothes!!!! BUT over the past few months I have bought a variety of garments from you and you have made the whole process very easy for me and although I hate to admit it I actually enjoy wearing my new togs.
 
I knew that I needed to make a few improvements to my wardrobe but never seemed to have the time or inclination to go clothes shopping.
 
You made that very easy for me by bringing the clothes to me! You have brought a selection of styles, colours, sizes and fabrics from shirts to socks to my home and have then advised patiently whilst I moaned constantly about having to try them on!!
 
All the items I have brought from you are of exceptional quality and the personal servies that you provide has made what I have always considered a real chore into a hassle free experience.
 
I willingly recommend your website to family, friends and colleagues.
 
Thank you Tony for your time and expertise in smartening up my act.
 
 
Nick Buist
L.E. Cramer Ltd
 
 
 
A  short note of thanks for the excellent service you have provided me in the provision of men's clothing.
 
Over recent weeks I have come to you for various items and nothing is a problem whether it be a simple pair of socks or a blazer.
 
Your customer service attitude is first class by the way your are prepared to do anything for anyone. It really does feel like I have a personal guide when identifying and obtaining the itwms I need.
 
Furthermore I am very impressed with the quality of the items you supply and this combined with the extremely high level of customer service, all leads to a really good experience and an easy one.
 
I will continue to recommend you and your company to anyone I meet as I feel the service you provide is outstanding.
 
Many thanks and long may it continue.
 
Richard Vickers
 
Driving Tuition Services
 
 
Dear Tony,
 
I would like to give you this testimonial for all the clothing you have provided for me.
These include a dark suit, white shirt and also embroidered shirts with the Mail boxes etc logo for myself and staff.
 
I, like most men am not one for clothes shopping and you have made the process as simple and painless as possible. You came to my place of work, showed samples measured up and then returned within a week with the finished products.
 
Needless to say they are of an excellant finish and quality.
 
I am most grateful for all the help you have given me and would not hesitate in recommending you.
 
Yours Sincerely
 
Daniel Scott
 
Mail Boxes ETC
 
 
 
 
Dear Tony,
 
On Monday you came to the offices of Cansdales in response to a request to bring a selection of your clothes for the partners and staff to look at.
 
You brought an amazing selection. I had no idea you stocked so many lines (perhaps I should have looked at your website but it's so different seeing things "in the flesh" rather than the pictures)
 
You were so helpful. Not only giving advice but offering to bring different sizes to try on and I'm looking forward to trying these on.
 
The quality of the clothes impressed my wife and the prices were very reasonable.
 
I shall continue to recommend you to friends, family and colleagues at every opportunity.
 
Yours
 
Nick Evans
 
Cansdales
 
Chartered Accountants & business advisers
 
 
I found your site on a search for cravats on google.
 
My father who is a very smart man in his seventies was so thrilled with the two 
cravats I bought for his birthday. He said the quality was excellent as was the amount
of material in them. So I ordered another one for Christmas and some lovely paisley
handkerchiefs for his top pocket he was over the moon ! ( It is almost impossible to buy
these things on the high street.) Also I had inadvertently forgotten to confirm my order
leaving it dangerously close to the last posting date, but the prompt ,efficient manner 
with which I was served was outstanding . So personal and kind . I recommend this 
company to everyone. 
 
Mrs Gillian PrescottSmith 
 
 
 
 

I was extremely pleased to find your site after the shop had closed, it was a great loss to Berkhamsted.  I cannot speak too highly of you, the personal service you gave to me was second to none, it was of the highest standard.  Nothing was too much trouble, you made everything so easy for me, the customer.  The morning suit that I ordered was of the highest quality and the delivery, personally by yourself was exceptional.

I have no hesitation in recommending you to anyone and I certainly will be shopping with you again.

AN EXCELLENT SHOPPING EXPERIENCE.

Best regards,

Thomas Cousins

 

Dear Tony,

Last weekend, me and my Mrs were comfortably lolling about in our matching White dressing gowns which I purchased off Tony as a Christmas present for us both.

I had been looking for a White towelling dressing gowns for some timeand unbelievably couldn't find any.

All the shops only had fancy colours and patterens.

I asked Tony and within a couple of days he produced 2 lovely White luxurious towelling dressing gowns, and at a great price.

I will not hesitate to buy more clothing from Tony as not only were the items good quality but the price was great and I will continue to recommend Tony to family, friends & colleagues.

Thank you very much

Your sincerely

Mark King

Mark King Garden Services Ltd

 

Dear Tony,

The staff at L.E Cramer had for many years worn traditional overalls which although pratical had begun to look tired and a bit old fashioned.

We spoke to you about alternatives and you showed us a huge selection of possible work uniforms to suit our application.

After consulting with our boys we decided on a work trouser, polo shirt and sweatshirt combination which we wanted embroidered with our company logo along with individual staff names.

You came to the garage, took everyones measurements, brought sample sizes for us to try and even found Pip some ladies shirts!!! You then organised the embroidery and very quickly delivered our new uniforms. We are all really pleased with the results, it gives a tremendous first impression to our customers to see us all in uniform, it has made us look and feel more of a team.

The quality of the garments is very good, they take a fair bit of punishment in our work environment but wash very well and are standing up well to the abuse inflicted. The price of the garments was also very competitive.

Thank you Tony for the help and expertise in making us all look better. I would have no hesitation in recommending you to friends, family and work colleagues.

 

Best Wishes

Nick Buist

L.E.Cramer Motor Engineers Ltd

 

Dear Tony

It was Wednesday last week and I needed a suit and pronto because I was going in an executive box at a football match on the Monday.

It was a 4 day Easter weekend and I had left things way too late of course!

I rang Tony that Wednesday morning and he told me I couldn't have cut it any closer because he was going away that weekend.

He said meet him at his office in a couple of hours because he was on his way to meet a client, and then we can measure up and pick out a suit, just in time for next day delivery.

So that's what we did. I met him at about 1 o'clock, we measured up and picked a suit.

I couldn't fault his attention to detail and how thorough he was with selecting the right style and size to fit me perfectly. Even when I picked it up the next day he showed the same attitude throughout.

Tony is a top guy and I've got to say, he made me look bloody good!

 

Thanks Tony

James Pearson

 

 Having a fair idea about the style and size of Barbour jacket I was after I set about looking for a bargain on the Internet. Most stockists sell for the RRP or thereabouts and charge for P&P so imagine my surprise when I came across "Birtchnells"  with an exceptional price and free P&P & returns. Seemed to good to be true so I phoned and had a chat with Tony, who turns out to be the owner, and he confirmed that the jacket was in stock so I ordered it there and then. The jacket was dispatched the same day and has since arrived, very well packaged and I am absolutely delighted with the transaction. If the opportunity arises I will be using "Birtchnells" again as it does not get any better than this; why look anywhere else ?"

Alan Phillips - Scotland